Returns and refund policy
We want the wheels you paid for to fit and to arrive perfect. This page sets out when a return or refund applies and how to start one.
Returns window
Unmounted, uninstalled wheels in the original packaging can be returned within 30 days of delivery. Return delivery is paid by the buyer unless the return is caused by our error, and a restocking fee may apply to special order sizes.
What we cannot accept
- Wheels that have been mounted, marked by tools, or driven with.
- Tires that have been mounted or road used.
- Curbed, scratched or drilled wheels.
- Custom finishes, custom drilling, engraved centre caps and special order sizes.
- Returns started more than 30 days after delivery.
Damaged or defective items
Send your order number and clear photos of the fault and the packaging. Verified manufacturing defects and transit damage are replaced at no cost, including delivery.
Fitment errors
If we confirmed a fitment and it does not fit, we cover the exchange both ways. If the wheels were ordered against our advice or without a fitment check, the standard return rules apply.
Refunds
Approved refunds are sent back through the same payment method you used, normally within three business days of the return arriving. Delivery charges are refunded only when the return is our error.
Starting a return
Message us through the contact page with your order number and what went wrong. We reply with return instructions and an address. Do not send anything back before you have those instructions.